FAQ

Frequently Asked Questions

About Joinly

1. Is Joinly free to participate?

Yes! Currently, all features and quests on Joinly are completely free. Users incur no additional fees when participating in activities or quests.

2. Do I need to pass KYC verification?

KYC verification is not required by Joinly. However, some advertising campaign creators may use it to filter participant eligibility.

3. Are there risks when accessing Joinly or performing platform quests?

Rest assured that using Joinly itself involves zero risk. However, exercise caution when visiting third-party websites through external links and conduct your own risk assessment.

4. How to log in/participate/withdraw rewards?

Please read:Account & Personal Information Management and About Joinly Quests

1. Why does it show "Account Already Bound"?

Currently, each Twitter/Discord/Telegram account can only be bound to one platform account.

To switch accounts:

a. Unbind the social account from your old platform account

b. Log into your new platform account and rebind your Discord/Twitter/Telegram

2. What does "Duplicate Binding" error mean?

This occurs when attempting to bind a social account that's already linked to another platform account. Each platform account can only connect to one social account per platform at a time.

Resolution:

a. Unlink the old social account first

b. Log into the new platform account to establish fresh binding

3. Why do I get "Verification Failed" for Twitter/Discord quests?

If encountering verification issues:

a. Click the blue quest link → Complete actions → Click "Verify"

b. Avoid frequent verification attempts: If failed, wait 15 minutes before retrying

c. Ensure account consistency: The Twitter/Discord account bound to Joinly MUST match your currently logged-in social account

About Rewards

1. When will I receive my rewards?

For Joinly-issued rewards:

a. First-come-first-served quests: 1-3 business days

b. Lucky Draw & reviewed quests: Within 1 week

For third-party organizer rewards:

Contact organizers directly for distribution details. If unreceived after 15 days post-event, contact Joinly Support. We'll verify with projects to assist you.

Additional Support Channels:

Official Telegram Community: Consult community managers for assistance

Winner List Channel (Official Discord|winnerlist): Check winner announcements & reward claim instructions for most events

2. Who will distribute the rewards?

Currently, default quest rewards on Joinly will be distributed to you by Joinly. However, for customized quests, creators may choose to distribute rewards themselves. Should creators fail to distribute rewards on schedule, Joinly will closely monitor and facilitate resolution.

3. Where to Receive & View Rewards

For rewards distributed by third-party quest creators:

Contact them directly for detailed distribution information.

For Joinly-issued rewards:

a. Go to "Asset"

b. Select "My Rewards"

c. View all activities you've participated in and corresponding rewards

4. Where to Check Winner Lists

Typically, you can find winner announcements in three locations:

a. Activity Details Page on Joinly

b. Official Twitter/Community Channels of the hosting project

c. #winnerlist Channel in our Discord/Telegram (publishing winner lists and reward claim methods)

Note: If discrepancies exist between lists, always refer to the host project's official announcement. Some projects filter out users who didn't complete required tasks.

About Joinly#

1. Is Joinly free to participate?#

2. Do I need to pass KYC verification?#

3. Are there risks when accessing Joinly or performing platform quests?#

4. How to log in/participate/withdraw rewards?#

Social Account Binding Issues#

1. Why does it show "Account Already Bound"?#

2. What does "Duplicate Binding" error mean?#

3. Why do I get "Verification Failed" for Twitter/Discord quests?#

About Rewards#

1. When will I receive my rewards?#

2. Who will distribute the rewards?#

3. Where to Receive & View Rewards#

4. Where to Check Winner Lists#